Contact us
Welcome to FiliNoire. We are dedicated to providing exceptional service for all your formalwear needs. Whether you have a question about our Evening Dresses, Prom Dresses, Cocktail Dresses, Wedding Party Dresses, or Plus Size Dresses, our customer support team is here to assist you. Please find the most effective ways to reach us below.
Customer Support
For order inquiries, product information, sizing assistance, or any other questions, our support team is your primary point of contact. We strive to respond to all inquiries promptly.
Email: [email protected]
Please include your order number (if applicable) in the subject line to help us serve you faster.
Corporate Address
FiliNoire Ltd.
123 Fashion Avenue
Suite 450
New York, NY 10001
United States
Please note: This is our corporate office address. For returns or exchanges, please refer to the instructions provided in your order confirmation email or on our Returns Policy page.
Before You Contact Us
You might find an immediate answer to your question in our dedicated information pages:
- For information on shipping times and methods, please visit our Shipping Information page.
- For details on returns, exchanges, and refunds, please see our Returns & Exchanges Policy.
- For guidance on measuring and selecting your correct size, please consult our comprehensive Size Guide.
- For general questions about our products and services, our Frequently Asked Questions (FAQ) page is a great resource.
Response Time
Our customer support team operates from Monday to Friday, 9:00 AM to 6:00 PM EST. We aim to respond to all email inquiries within 24-48 hours during business days.